REI (Recreational Equipment, Inc.) is an American retailer and provider of outdoor leisure services. It is a retailer of athletic goods, camping equipment, travel gear, and clothes. REI has 165 retail locations in 39 states.
REI offers high-quality items for external users that are backed by a 100% satisfaction guarantee. REI strives to provide the finest service possible in order to avoid client dissatisfaction. If you are unhappy with the product and want to return it? You just need to read the REI return policy. Here we explain in detail.
REI Return Policy
If some of the products don’t meet your needs, you can easily return them under the REI return policy within 1 year from purchase. Except for the REI outlet, where you only have 30 days. Return the item in its original packing, along with proof of purchase, invoice, and store receipt.
If you purchased an REI product from another retailer, you have 30 days from the date of purchase to return it.
| REI Co op Members | Non members | |
|---|---|---|
| All eligible items | 365 days | 90 days |
| Outdoor electronics products | 90 days | 90 days |
| Online Re/Supply used gear items | 30 days | N/A |
| In-store Re/Supply used gear purchases, REI Co-op Memberships, lift tickets, passes & gift cards | Final sale | Final sale |
REI Covid-19 Response
They have continuously assisted the community during a difficult time, as the coronavirus COVID-19 outbreak made life difficult for everyone. Their stores have been closed, but the health and safety guidelines have been maintained.
They have continued to re-evaluate when they will be able to return to work. Customers will be notified as soon as it is possible to reopen.
REI Outlet Return Policy
If you bought it from REI, you have 365 days (1 year) to return it. Whether you purchased it online or from the REI store. Bring your item to any REI location’s customer service desk with its original product packaging and tags (if available), as well as proof of purchase, for a free and fast return or exchange.
If you purchased an REI product from a different store, you have 30 days from the date of purchase to return it.
REI Return by Mail
You can start the mail-in return process online whether you need to return things purchased online or in a retail store. To receive a shipping label for your mail-in return, start it online. You can drop off your return at any Postal Service location or mail it directly from your home using an REI shipping label. What if there’s no printer? For quick, paperless drop-off, REI can provide a QR code.
When you submit your return using the prepaid postage label provided, $5.99 will be deducted from your refund to cover return shipping for standard size/weight packages.
REI Return by Self
If you want to return an REI product on your own, you must meet the criteria listed below.
- Keep everything in its original packaging.
- Include your receipt, invoice, and proof of purchase.
- Place a return shipping label with your name and address on your invoice.
- It is necessary to pay for a return shipping label.
- After that, you can send your package by any shipping service.
- The cost of shipping for the return process is reimbursable.
What is REI Used Gear Return Policy?
You may buy a product, use it once or twice, and then decide it isn’t right for you. If you want to return your merchandise in such a scenario. Then you won’t be able to go back to REI stores or REI.com to make a return attempt. If you want to return, go to the REI Co-op Used Gear Beta webpage.
You should also keep in mind that you have only 30 days to claim your refunds on used Gear Beta.
REI Gift Returns
It’s simple to return a gift to REI. Include the gift recipient’s name, phone number, email address, and membership number when returning a gift ( if applicable). You can then send your return request by email. The original purchaser will be repaid if the gift receiver’s contact information is missing and/or a gift recipient refund is not explicitly requested.
All gifts returned by mail will be repaid in the form of a check to the name and address supplied by the gift recipient. Once we’ve issued a check, we’ll send you an email. Check refunds can take up to three weeks from the time we receive your return.
Is It Possible To Return Something To REI Without a Receipt?
Have you misplaced, misplaced, or torn away from your purchase receipt? REI has a solution for you. Obtain a membership card from REI. You won’t need a receipt to lodge a return or exchange claim, either. Within a year after purchase, REI members have a decent chance to return goods. Customers would have 30 days from the date of purchase to file a return claim.
What if you’ve misplaced your proof of purchase receipt? You can still make an exchange, return, or refund arrangement. You must contact their customer service department and provide them with your order number, name, phone number, address, email, date of purchase, purchase place, and purchase price. They will quickly handle your requests once they have identified you.
REI Exchange Policy
REI does not accept exchange requests via e-mail. You must dial 1-800-426-4840 to do so. To exchange any product, take these simple steps:
- Place an order for a replacement item online.
- Return your original item using the Return by mail instructions; you are responsible for return postage fees.
- On your return packing sheet, write the order number from your replacement purchase and specify that this is an exchange.
In-store Exchanges
Bring your item to any REI store’s customer service desk to be exchanged. If necessary, an REI staff can assist you in placing an online order for a replacement item.
REI Refund Policy
With the exception of Total REI Rewards, all online and phone orders will be refunded to the original payment method. Starting the day we receive your return, rewards will be returned by check, which may take up to 3 weeks.
Refund requests for in-store purchases would be processed in cash.
| Company Name | REI |
|---|---|
| Return Time Limit | 365 days / 1 Year |
| Receipt Required | Not always |
| Return Label | Yes |
| Restocking Fee | Yes 15% |
| Refund / Exchange | Customer choice |
| Online Purchase | You can return and exchange at REI store and online. |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions | ➨ Original receipt and packaging.
➨ You have 30 days for return if you purchased an REI product from the third party. ➨ Shipping charges are non-refundable. ➨ The refund will be credited back to your initial payment method. |
| Exceptions | Gift cards |
FAQs
Q. What is the procedure for canceling my REI order?
You cannot cancel your order after it has been placed since processing begins immediately. You can begin your return requests after your merchandise has been delivered.
Q. What is the REI Customer Service Number?
To contact REI customer service call 00 1 253-891-2500
Q. Is it true that REI makes price adjustments?
If the price of the things you bought increased within a few days of the date of purchase, a corporation would make a partial refund to you. Garage products, on the other hand, are not included in the price adjustments category.
Conclusion
We have done our best to include all of the information you will need to return your items. To get the most out of the REI return policy, read everything carefully. You can also look into the return policies of other well-known retailers.
Furthermore, call the REI helpdesk if you have any questions about a return, exchange, or refund. You can also leave a comment and tell us about your REI experiences.