Kroger operates 2,750 grocery retail stores across 35 states and the District of Columbia under several banners and divisions. Over 10,000 items from Kroger Brands are known to be reliable by families.
Have you ever gone to Kroger and bought something by accident? Don’t be concerned! You can return them, but first, read our guide to Kroger’s return policies. If you find that initiating the return process is too tough, you can seek our aid.
What Is Kroger Return Policy?
Items purchased at any Kroger Company family of stores location during a 30-day window of purchase can be returned to any Kroger store location. If you have a receipt, don’t forget to bring it with you.
You can use Kroger’s Store Locator to find the store closest to you.
Within 30 days of purchase, Kroger accepts returns at all of its stores. You can return merchandise from any Kroger company store, including Ralphs, Fred Meyer, Fry’s, Food 4 Less, Pay-Less Super Markets, Gerbes, City Market, King Soopers, Harris Teeter, Baker’s and many more.
Return With a Receipt
At Kroger, there are two different kinds of receipts: digital and paper. If you have a receipt for the items you’re returning, bring it with you. Approach any Kroger employee, and they will help you with your return.
Except for checks, which are paid in cash, you would be refunded to the original payment method used during the purchase.
Kroger Returns without a Receipt
If you return $10.00 or less in Kroger products, you will be refunded in cash. Items worth more than that can be replaced for a gift card with the same amount in store credit. You must sign a return slip when returning items to Kroger that are worth more than $10.00.
Although it is usual practice in many establishments, you do not need to submit your ID for returns without a receipt.
Kroger Return Process
You can only return items in person to Kroger stores. Even if you shop online, you will not be able to return items by mail. If you want to return something, take it to your local Kroger store with a purchase receipt if you have one.
If you have any questions about returns, contact Kroger customer service at 1-800-576-4377 between the hours of 7 am and 12 am EST on weekdays and 7 am to 9:30 pm EST on weekends.
Kroger Return Exceptions
You can return almost any item, but the following items are not returnable.
- Returns of alcohol and tobacco are governed by local law.
- Returns of baby formula are only accepted if you have a receipt.
- Only the identical item can be replaced for items purchased with a Women, Infants, and Children (WIC) meal package. You will not be able to request a refund for such items.
Kroger Exchange Policy
On Kroger’s official website there is no mention of its exchange policy. You can only get a refund if you return the item.
You can return your Kroger item for a refund and then place a new order if you want to exchange it.
About Kroger Refund Policy
When Kroger gets your item, it will verify its eligibility before issuing a refund to your original payment method. Except for checks, which are refunded in cash. It’s worth noting that the refund amount may take up to 7-10 days to appear in your account.
Shipping and handling charges are non-refundable.
Kroger Covid Response
Providing a secure environment for colleagues and customers with open stores, e-commerce solutions, and an efficiently working supply chain has been Kroger’s top concern during the COVID-19 epidemic, ensuring that our communities have access to fresh, affordable food and supplies.
Check Now: How Often Does Kroger Restock Their Shelves
This website will be updated on a regular basis to keep you up to date on the actions we’re taking to help our customers, associates, and communities.
| Company Name | Kroger |
|---|---|
| Return Time Limit | 30 days |
| Receipt Required | Not always |
| Return Label | No |
| Restocking Fee | Yes |
| Refund / Exchange | Customer choice |
| Online Purchase | You can return an item at Kroger Store only. |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions | ➨ Required original receipt and packaging. ➨ In-store return only. ➨ Shipping charges are non-refundable. ➨ The refund will be credited back to your initial payment method. |
| Exceptions | Gift cards, Alcohol, Tobacco |
Conclusion
Kroger offers a rather straightforward return policy. You are not required to return your items within a specific time frame; you can do so at any shop or online. Items that have already been opened are also taken. We hope that the information provided makes the process of returning items as simple as possible for you.
Any returns or exchanges will be subject to the terms and conditions. Please do not hesitate to contact us if you have any additional inquiries. Please don’t forget to provide us with your essential comments.