Crocs Return Policy for Easy Refund and Exchange

Return Time Window 45 Days
Who Pays For Shipping? Customer
Fees No
Refund Options Full Refund
Receipt Required Yes
Original Package Required Yes
Crocs Return Policy for Easy Refund and Exchange

Crocs promises to offer a fast and easy return policy. Customers have to follow the time limit If they are not satisfied with the Crocs product, they can return it within 45 business days to initiate a return. It’s important to note that a product cannot be damaged in any way if it is to be accepted as a return with Crocs.

Shoes that are returned for a refund cannot be used or washed. After a return is processed, customers will be refunded using the original payment method.

Free returns are available under Crocs’ return policy. Customers should also be informed that Crocs provides a 90-day guarantee, which entitles them to a refund if Crocs finds it to be defective during that time frame.

Customers have the option of returning online purchases either online or at a Crocs store location.

There are several limitations to Crocs’ flexible return policy.

  • Products labeled “Final Sale” cannot be exchanged, returned, or have their price adjusted.
  • You are not able to return anything made for special events or partnerships online or in-store unless it is defective or damaged.
  • Items will no longer be accepted for return after 45 days have passed.
  • Crocs has the right to change this return policy at any time.

To view your return status or initiate a return, you can check it by visiting Enter your order number and email address in the Crocs portal and view your return status details.

Crocs Returns Policy Without a Receipt

Crocs’ return policy does not allow customers to return products without proof of purchase. Some proof of purchase is required to return Crocs products.

Customers need to have a receipt for their purchase if they want to return a product for a refund. It’s typically easy for customers to provide proof of purchase for products bought online since they should receive a receipt for their purchase by email.

Crocs Refund Policy

Crocs offers full refunds to customers as long as the return is initiated by the customer within 45 days of the original purchase of the item. Customers have to pay a return shipping fee.

Returns take up to 10-14 business days to process after receiving the package. Depending on your bank or financial institution, it can take longer for your account to deposit.

Crocs Exchange Policy

If you need to exchange your Crocs for a different size, color, or style, you can do so within the 45-day return period. To initiate an exchange, follow the same process as a return, but indicate that you would like an exchange instead. You can also exchange items at Crocs retail store.

When making an exchange, be aware that the item you are exchanging for must be of equal or lesser value than the item you are returning. If the item you want to exchange for is more expensive, you’ll need to return the original item and place a new order for the selected item.

How to Exchange Crocs for a Different Size?

To exchange your Crocs, simply visit the website or the store where you made the original purchase. Check if the item and size you want are available for exchange.

You’ll also need to provide proof of purchase and a reason for the exchange, including the original receipt, email order confirmation, or gift receipt.

Once the exchange process is completed, you will receive the new Crocs in the preferred size, or you can choose to get a refund if that is your preference.


1. What is the warranty on Crocs footwear?

All Crocs products are covered under a warranty of 90 days from the date of delivery.

2. Can I return Crocs shoes without the box or original package?

Yes, you can still get a refund on Crocs products even if they don’t have the original box.

3. Does Crocs Accept Returns Without a Receipt?

Customers need to have a receipt to return the products. Without a receipt, they cannot return their products.

4. Does Crocs offer full refunds?

Yes, Crocs offers full refunds to customers within 10 to 14 business days.

5. Can I return an online purchase product to the store?

Yes, Customers have the option of returning online purchases either online or at a Crocs store location.


In conclusion, Crocs has a customer-friendly refund policy that allows customers to return products within 45 days of purchase, provided that the product is unused, unworn, and in resalable condition. While the refund process may take 10-15 business days to complete, the duration may vary based on the payment method used for the purchase.

Crocs does not charge any restocking fee for returns made within 45 days, and they also offer free returns for any unworn items bought from their website. Customers can also exchange their purchase for a different size or color within 45 days of the original transaction in stores.

With their commitment to making sure their customers are satisfied, Crocs ensures that their customers are well looked after in case they need a refund or exchange.

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