If your item is in original condition and you have changed your mind about returning or Exchanging your Boden product, you can easily proceed with the process. It becomes important to know about the return and exchange policy for getting better quality services.

If you know everything about the product and company return policy then it becomes more suitable for you to purchase the product.

If you are not completely satisfied with your Boden product and thinking to replace it?

Is Boden Product not fulfilling your expectations? Want to replace your time?

Here is everything you need to know about Boden’s return, refund, and exchange.

Boden is a clothing-selling company. It sells varieties of cloth for women men and children. Boden always tries to provide better services in the field of cloth. The company sells clothes in the United States, United Kingdom, Germany, and other countries.

What is Boden Return Policy?

The return policy of Boden is hasel free. They offer you 90 days of return and 14 days in case of a sale item. This date of return starts from the date of purchase.

Unfortunately, they do not offer an exchange. Boden can not accept your return for an exchange.

You can return your item only for a refund or store credit but not for exchange. If you choose to receive a refund, you can use it to purchase a new product.

If you return your product at the store then your return will be completely free but in case of online return or shipping the shipping cost of the product would be deducted from your refund.

Boden offers only 14 days return policy in case of sale items for standard return policy.

The receipt of that product would be required at the time of return. It is necessary to bring it with you. If you don’t have a receipt then you need some extra proof to make a return request

Boden USA Return Policy

If you return an item within 45 days of dispatch in its original condition, Boden will refund you the full amount you paid for the item.

If you return an item in its original condition after 45 days of dispatch, they will provide you with account credit for the amount you paid for the item.

Please note that Final Sale items cannot be returned or refunded. Your refund will be adjusted based on any applied offers or discounts to your order.

Return Address

For customers outside the EU, please fill out the included returns form and include it in your package.

Send your package to the following address:

Boden Returns Department
Kirby Road
Glenfield
Leicester
LE3 8DU
United Kingdom

For customers within the EU, please visit the Boden EU website or click here to access the EU returns section for all the necessary information.

Boden address for EU returns is:

Boden,
c/o DHL Home Delivery GmbH,
Vor der Hecke 930,
34355 Staufenberg, Germany

Free returns are currently only available in the UK.

For Customers within the USA,

Boden Returns Department
180 Armstrong Road
Pittston, PA
18640-9628

What is Boden Exchange Policy?

Unfortunately, they do not offer exchanges. Boden can not accept your return for an exchange. You can return your item only for a refund or store credit but not for exchange. You can purchase the new product with a refund for the previous order by getting your refund.

What is Boden Refund Policy?

If you return your product at the store or online with the original condition, packaging, and shipping of the product along with the receipt then you will get your full refund. In the case of online shipping via mail, the shipping cost may be charged to you

If you return your product at the store then your return will be completely free but in case of online return or shipping the shipping cost of the product would be deducted from your refund.

How Can I Return My Product to Boden?

You can return your product in two ways.

Online via Mail or By Visiting Website 

To return your Boden Product please follow the given steps for easy returns

1. To return your product you need to fill and complete the form which you get along with your ordered product and place or attach this form with your product
2. You can do it by visiting the official website of Boden and searching Returns Hub by selecting your returned order
3. You must attach the receipt of the returned product
4. Do not return exceptions items
5. Don’t forget to attach the return label to the returned product
6. Drop your product at the given return label
7. If you return your product at a store then your return will be completely free
8. in case of online return or shipping the shipping cost for that product would be deducted from your refund.

By Store Return

You can return your product at the store by visiting the john lewis stores

1. Items purchased by JohnLewis stores, on johnlewis.com from a Boden concession within a Next Label, can only be returned to one of johnlewis stores, or via johnlewis online returns on the website.
2. The documentation inside your order includes guidelines, but if you need further details, you can also check John Lewis’s website.​
3. To reduce Boden interference and become more sustainable in your return, return labels will no longer be included in Boden products.
4. You can generate a trackable free returns label to track your return with Boden partners ReBOUND Intelligent Returns: 

Rebound Return Policy Along With Boden

Rebound is the partner of Boden company so sometimes it accepts the returns of Boden.

How to Return Product at Rebound

1. Enter your details and information on the ReBOUND website at the returns hub 
2. Select your return method and drop off your product at the given location·
3. Do not forget to attach all documentation related to the product
4. After this ReBOUND will send you an email with your returns instructions for the return of your product.
5. If you thinking to re-use the same product your order was shipped in Rebound
6. when you have dropped off your product, Boden returns partner ReBOUND Intelligent Returns will provide you updates about your return condition.

Return Exceptions

Boden has some products which can not be returned anyhow. The product should be unused and in unworn condition, such product can be returned only.

The following are non-refundable products:​​

• If the hygiene strips have been removed From Swimwear they cannot be returned.​
• If the internal packaging seal has been damaged off the Earrings then it can not return.​
• If the packaging has been opened of Face covering products, can not be returned​.
• If the product got used by you or the seal has been broken Cowshed products, can not be returned.

How Long Does Take to Get My Refund?

Your refund will be processed within 14 days after your returned parcel reaches the company. An email notification will be sent to you once the refund has been processed. The full refund amount will be issued to you after subtracting the shipping cost.

Boden Quality Guarantee

After the Boden standard 90-day return period or 14 days for sale items, you can return your product that does not fulfill the Boden quality standards expectation up until one year after your order is delivered.

What About faulty items?

Here are the options available for WRT faulty items:

Within 6 months – Boden will replace your item (if the item is available), or give you your refund back.​

From 6-12 months – Boden will credit your Boden account for the amount paid for the product, including sale items, and has no expiry date.​​

If you purchased an item with a discount or offer, Boden will adjust the refund accordingly. Cowshed products are excluded.

Can I Return Two Products Together?

Yes, sure you can do it but please remember that the correct documentation for each order is attached in your returns time.

But It would be more helpful if each order can be separated for return, so that will be clear to identify which items belong to which order.

FAQ’s

In conclusion, Boden Return Policy allows 90 Days, and we hope that this information has been helpful to you. Besides this, you can find return and exchange policies for similar shopping sites and stores including

• Boohoo
• H&M
• J. Crew
• Banana Republic
• ASOS
• Urban Outfitters, and many more.