ACE Hardware Return Policy Opened Items, No Receipt (Exchange & Refund Process)

ACE Hardware
Return Time Window 30 Days
Refund Options Takes 7-10 Days
Original form of payment
Refunds by credit card can take 4-5 days
Original Package Required Yes
Return Time Window Yes
ACE Hardware Return Policy Opened Items, No Receipt (Exchange & Refund Process)

ACE Hardware PVT LTD provides a variety of lawn and garden, paint, niche services, tools, and virtually anything you’ll ever need to fix, repair and maintain your home. ACE Hardware corporation was founded in 1924 by a small group of Chicago hardware store owners.

Now let’s take a look at ACE Hardware Return, Refund Policy, and the Easy return process.

ACE Hardware

ACE Hardware Return Policy

You can return or exchange a product and get a refund within 30 days with receipt as per ACE Hardware Return Policy.

After 30 days, the time period is over you may not able to return or exchange your product.

Conditions for Ace Hardware Return

  • The product must be unusable and packed like the original product.
  • You must have to provide a product purchase receipt.
  • The product information booklet should be in good condition.
  • You have to provide a valid product photo ID.

ACE Hardware Returning Methods

You can return ACE Hardware products in two ways:

  1. Online Return
  2. Store Return

Online Return

You can return your product by online returning method and if it does not work then you can call on customer care number 888-827-4223.

For the online return method follow the simple steps:

  1. Open ACE Hardware official website and Log In to your account. ACE Hardware Log In
  2. Select the product that you want to return and also provide a valid reason for returning the product.
  3. Pack that product like its original packaging.
  4. Send that to your nearest ACE store they will arrive at your address for product returning.

Store Return

Provide you product purchase slip for returning the product at the ACE Hardware store.

They will accept your product if your returned item is in good condition.

Online purchases can be returned to any Ace Hardware retail store

You will get your product refund according to the ACE Hardware store return policy.

ACE Hardware Refund Policy

  1. Return your product to the nearest store with a receipt. Find Store Location
  2. The shipping cost is not returnable, except if you receive different items or a defective item.
  3. The ACE Hardware will process your refund within 7-10 days after receiving the return.
  4. If You used Ace rewards to pay, then rewards will be issued in the original form of payment.
  5. Suspects for fraud or abuse will not come under Right To ACE Refund.

Return Exception

  • Gift Cards cannot be returned for any reason.
  • Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.
  • Gas-Powered Outdoor Equipment (Like tillers, edgers, mowers, string trimmers, blowers, tractors, generators as well as all other gas-powered equipment) cannot be returned once gas or oil has been put in it, even if the equipment has been drained of these materials.

Can You Exchange at Ace Hardware?

Ace Hardware provides an exchange service if you received a wrong or damaged product. They will not charge a shipping fee for the exchange.

Remember that the conditions applied for the ACE exchange policy are the same as the return policy. To know more about product exchange you can contact customer care at 1-888-827-4223.

We tried to cover all your doubts and that’s all about the ACE Hardware Return and Exchange Policy.

Hope all of you are well understood. Besides, If you have any queries or questions please let us know in the comment sections. We will get back to you with answers.

Frequently Asked Questions

Do I need a receipt to return an item to ACE Hardware?

No. The return policies vary by location. For stores carrying ACE brand merchandise, you can return items within 30 days of purchase. You can also return items purchased anywhere for a full refund.

What is the deadline for returning an item to ACE Hardware?

The deadline to return an item to ACE Hardware is fourteen days after delivery. The return must be made in the same condition in which you received it.

Can I return an item that was damaged in transit?

Yes. In the rare case that an item is damaged or defective, you can bring the damaged item to your nearest ace hardware store, and in this way, we may provide you with a replacement. Otherwise, we will be happy to help you with an exchange. You may also contact the customer service of the store where you made the purchase.

Can I return an item that was used?

Yes, you can. If they have not been damaged, you may return it, although there may be a restocking charge. Ace Hardware will refund your money or send the item to an exchange warehouse within 14 days.

How do I return an item to ACE Hardware?

If you’re returning an item to ACE Hardware, you’ll want to obtain an RMA (Return Merchandise Authorization) number. This allows you to return merchandise without penalty. In order to do so, contact their Customer Service Department by calling 1-888-827-4223 or visiting

What is the ACE Hardware return policy for digital items?

ACE Hardware’s policy varies by item and by store, but it’s safe to say that most purchases, including electronic items, can be returned within 30 days of the purchase date.

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