If you are not 100% satisfied with the product or have you changed your mind and want to return it? Or did you buy the wrong item from asos.com? Don’t worry ASOS return policy is very easy to understand, Here we explain how to do it.
ASOS is a British online fashion and cosmetic retailer. They sell over 850 brands and their own range of clothes and accessories in 196 countries(including USA, UK, UAE, Ireland, Australia, Singapore, Canada, India, etc..) with the original tagline saying ‘Buy what you see on film and TV’
ASOS Return Policy [Full Information]
ASOS return policy has a 28 days return window for their customers. If you return your purchased product within 28 days of receiving it with the original receipt, you will get your full refund.
But if you decide to return an item within 29 to 45 days of receiving it, you will get an ASOS gift voucher.
Does ASOS Sale Items Returnable?
Yes, you can return any purchased product within 45 days of the shipping, including sale items. You require an original receipt or packing slip.
You need to return your purchase item within 28 days of the shipping if you want a full refund. Apart from If you return an item within 29 to 45 days then you will get a gift voucher.
How To Return ASOS Products
ASOS is an online retailer, you need to make a return online only. For the online return process, you have to follow the below steps.
- Open asos.com
- Go to ‘My Account’ and select ‘My Order’
- Click on ‘Create Return’
- Select the item that you want to return
- Now select your reason for return and give some information in the text box
- Search and select your nearest drop-off location
- Click on ‘Create Return’
- Print your return label from your email and attach it with your return package
- Drop off your return, and you are done
ASOS Exchange Policy
You have 28 days from the day you receive your order to return it for a full refund. If you want a different size or colour of the item, then you need to place a new order.
All returns are free and trackable.
How Long Does ASOS Take To Refund?
As per the ASOS refund policy, the customer support team will inform you via mail that it has received your returned item, and after that they will process your refund. It may take up to 10 days for your return to reach the ASOS warehouse. The refunds can be made in the original form of payment.
Usually, the refund will be credited within 10 to 14 business days.
Can I Return ASOS product Without Original Packaging?
Don’t worry, ASOS accepts returns without original packaging. You just need to pack your return item with something that is sealable, waterproof can not be seen through.
Now attach your return label and bring it to the nearest drop-off location.
QUICK VIEW
| Company Name | ASOS |
|---|---|
| Return Time Limit | 28 Days |
| Receipt Required | Yes |
| Return Label | Yes |
| Restocking Fee | No |
| Refund / Exchange | Customer’s choice |
| Online Purchase | You can return or exchange your order online only |
| Original Packaging Required | No |
| Probability of Success Return | Medium |
| Conditions | ➨ All returns are free ➨ You have to return an item within 28 days if you want a refund ➨ If you return within 29 to 45 days you will get a gift voucher ➨ Shipping charges are non-refundable ➨ A refund is issued to the original payment method |
| Exceptions | Gift cards |
Conclusion
ASOS return and exchange policy is customer friendly and is focused on customer satisfaction. We hope the given information will help you.
If we missed any relevant information or you have any other queries, please let us know in the comment section. You can also share your own experience of ASOS shopping.
ASOS’ return policy for Christmas orders is the same as for any other order. Customers have 28 days from the date of delivery to return items for a full refund or exchange. (ASOS USA and Canada)